About us

At Transport Firm, we’re redefining the car rental experience. With years of hands-on experience in the rental industry, we’ve seen firsthand how outdated and inconvenient traditional rental processes can be—long waits at rental desks, uncertain vehicle availability, and hidden fees. That’s why we created Transport Firm: a modern, customer-first alternative built for convenience, transparency, and reliability.

We offer a seamless, fully digital booking process that allows you to reserve your car from the comfort of your home. No queues, no last-minute surprises—just the car you requested, delivered directly to your door. And if the exact model isn’t available, we’ll let you know in advance and offer you an upgrade.

Our diverse fleet ranges from the sleek Audi A3 to the high-performance Lamborghini Huracán, covering every need from everyday driving to luxury experiences. And if there’s a specific vehicle you’re after that isn’t in our lineup, we can source it through our network of trusted partners.

At Transport Firm, we believe in honest pricing—no hidden charges or surprise surcharges. Just a smooth, stress-free rental experience designed around your lifestyle.

Frequently Asked Questions

How is Transport Firm different from other rental companies?

How Transport Firm stands out from traditional rental companies:

● No Rental Desk Waiting: No need to visit a rental office or wait in line — everything is handled online.
● Guaranteed Car Availability: We guarantee the car you requested, or if unavailable, we’ll notify you in advance and offer an upgrade.
● Convenient Door-to-Door Delivery & Collection: We deliver your car directly to your location and pick it up when you're done — all included in the price.
● Wide Range of Vehicles: Our fleet includes everything from everyday cars like the Audi A3 to high-end vehicles like the Lamborghini Huracán.
● No Hidden Fees: Transparent pricing with no hidden charges or surprise surcharges during your rental.
● Seamless Online Booking: Reserve your car from the comfort of your home through an easy-to-use digital platform.
● Access to Even More Cars: If a specific vehicle isn’t in our fleet, we can source it through our trusted partner network.
● Customer-Centered Experience: Focused on convenience, flexibility, and customer satisfaction at every step of the rental process.

How to get a hold of us?

We’re here to help! Our opening hours are Monday to Sunday, from 8:00 AM to 11:30 PM.
You can reach us in the following ways:
● Email: info@transportsfirm.co.uk
● Phone or WhatsApp: +44 7495 567191
Feel free to contact us anytime within our hours, and we’ll get back to you as quickly as possible!

Who is eligible?

To rent a car with Transport Firm, you must meet the following requirements:
● Valid License: You must hold a full UK, EU, or international driving license.
● Age: You must be between 25 and 75 years old, or 30 to 75 years for certain high-performance cars.
● Driving Experience: ○ UK License Holders: Must have held your driving license for at least 2 years.
○ EU & International License Holders: Must have held your driving license for at least 2 years, including any additional drivers.
● Clean Record: No unspent motoring convictions.
● Sobriety: You must not be under the influence of alcohol, drugs, or any other substances that may impair your ability to drive the vehicle or operate it illegally.
If you meet all these conditions, you're good to go!

What if we don’t have the car you want?

If the car you're looking for isn't available in our fleet, don't worry! We can source the vehicle you want through our trusted network of partners.

Just let us know the details of the car you’re after, and we’ll do our best to accommodate your request.
We’re committed to ensuring you get the right car for your needs, whether it's from our fleet or a trusted partner.

How do I make a booking?

Making a booking with us is simple:

1. Request through our website: Just fill in the details of your desired car and rental requirements.
2. Chat with us via WhatsApp: If you prefer, you can contact us directly on WhatsApp for a quicker response.
Once we receive your request, one of our team members will get in touch with you to confirm all the details, including:
● The type of car you want
● Delivery & collection
locations ● The total cost of your rental
Once you're happy with everything and have made the payment, we’ll finalize your booking and confirm the reservation!

How do we verify your identity?

To verify your identity, we’ll ask you to provide a DVLA check code. This code can be easily obtained from the official UK Government DVLA website by entering your driving license details.

Simply visit gov.uk/view-driving-licensed to generate your check code and send it to us as part of the verification process.

This helps ensure that your driving history is valid and that you're eligible to rent a vehicle from us.

What payments do we accept?

We offer a variety of convenient payment options:

● Bank Transfer/Wire: You can transfer funds directly to our account.
● Payment Link: We’ll send you a secure payment link for easy online payment.
● Credit/Debit Cards: We accept most major cards, including Visa, MasterCard, and American Express.

Once your payment is processed, we’ll confirm your booking!

How long can I rent a car for?

You can rent a car for as long as 12 months! If you're interested in long-term hire, we offer significant discounts, potentially up to 40% off the original price, depending on the rental duration.
Whether it's a short-term rental or an extended stay, we have flexible options to suit your needs.

What happens if I return a car late?

: We understand that delays can happen, especially when it comes to traffic, so if you’re running late, just let us know. We're flexible and can usually work something out to accommodate you.

However, if the car is returned more than 6 hours late, we will need to charge the daily rental rate for the extra time. This is because we may have another customer scheduled to use the car.

Communication is key, so please keep us updated if you're going to be late!

What happens if I need to cancel my booking?

You can cancel your booking up to 48 hours before your rental start time and receive a 100% refund.

If you cancel within 48 hours of the rental starting, we can only offer a 50% refund, as we may not be able to rebook the vehicle on short notice.

We recommend notifying us as soon as possible if you need to cancel, so we can assist you accordingly.

What cars can I rent through Transports Firm?

To see the full range of cars available, simply navigate to our "Our Cars" page on the website. We offer a variety of vehicles, from everyday cars to luxury and performance models

. If you're looking for something specific that isn’t listed in our fleet, don’t hesitate to get in touch with us. We'll do our best to accommodate your

request and find the perfect car for you!

Can I take a car abroad?

Yes, you can take a car abroad, but you must inform us beforehand. We’ll need to provide the necessary documents and give you formal permission for international travel.

Please let us know your plans in advance, and we’ll ensure everything is in order for a smooth trip!

Do I have to fill up before returning?

No, you don’t need to fill up the tank before returning the car. As part of our Plug & Play system, we make your experience as easy and hassle-free as possible.

We’ll simply charge you for the fuel you've used, based on the pump price, so you don’t have to worry about refueling before returning the vehicle.

Can you deliver and collect the car from me?

Yes, we can deliver and collect the car within the London M25 region, as we are based there.

For locations outside of London, there will be an additional charge, but we’ll always let you know the cost in advance before you complete your booking.

Where can you deliver?

We can deliver anywhere in the United Kingdom.
● Free delivery and collection within the London M25 region.
● For locations outside of London, there will be an additional charge, but we’ll inform you of the cost before you complete your booking.

What happens if I get a ticket?

Parking Ticket: If you receive a parking ticket, we will notify you. There will be an admin fee of £28.50 for processing the ticket, in addition to the parking fine itself. Both charges will be deducted from your deposit.

Speeding Ticket: If you receive a speeding ticket, we will also notify you. There is an admin fee of £15.00 for processing. As the driver at the time of the offence, we will nominate you as the responsible party, and the ticket will be sent to you directly in the post.

Where do I pay?

Once we’ve confirmed the car, delivery and collection location, and you’re happy with the price, we recommend making your payment as soon as possible.

Paying promptly will secure your booking and ensure that we can guarantee the car you’ve chosen, helping to avoid any disappointment.